Shipping policy

The general information on our shipping policy is shown below:

  1. We offer FREE shipping to the continental United States for all products, and shipping to other countries or states is not available currently
  2. The typical processing time is 4-7 business days.
  3. Shipping to P.O. Boxes is NOT available.
  4. Most of our in-stock orders ship the second business day 
  5. For back-ordered items, shipping time frames are updated in real-time.

Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

 

Handling And Transit Time:

  • Handling Time: 1- 3 business days ( Monday to Friday)
  • Transit Time: 
    • Standard Free Shipping (3 – 4 Business Days): All orders over $0.00

 

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 9 p.m. Central Time each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

 

Tracking Your Order

You should receive an email with your shipment notification and tracking information shortly after you place your order. If you have any shipping concerns, please send us an email at info@vitessehome.com(recommended) or call us at +86 18858422906 for assistance.

 

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available 

 

Note

Our Free Delivery may not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item.
FedEx and UPS do not honor claims of lost packages if delivered to the correct address. And vitessehome.com will not be liable for such claims.

Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible.
If you have any questions about shipping, please send us an email at info@vitessehome.com (recommended) or call us at +86 18858422906 for assistance